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  • I gave them one star for the young lady who was very new to the industry that certainly made every efforts to accommodate in spite of those she reports to. We selected the car for a cash purchase and CLEARLY stated we did not want ANY after market warranties. And YET they blatantly disregarded this and pitched this nonsense, and still shoved $399 for "options" down our throats. They failed to disclose there was only one key until the deal was done stating the car was as is. It was the most annoying experience and they made NO EFFORT to provide any compensation or considerations for our purchase of a car that was on their lot for less than 24 hours. It was a circus that involved being trapped for unnecessarily long periods of time, and it was pathetic that no employee seemed to know the fax # for our insurance to send our coverage. We drove away with an empty tank, literally, and feeling no love as a customer. I will be calling to try and cancel that $399 "OPTIONS" so we can buy the 2nd key for my 80 year mother's car, at a cost of $280! Definitely will not be back and would not recommend them. Oh and apparently they are prone to "losing" the 2nd key...as I read other Yelp reviews of their dismal customer service!
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