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  • There were two primary issues with the transaction for this vehicle: 1) Financing - When I first went into the financing office, I was told the interest rates for my loan were no lower than 4.1% for 72 months. I was looking at PNC Bank's web site for a dealer loan and they were showing the rate a 3.09% for 72 months. When I inquired, the financial person said he can go no lower than 3.49%. I called PNC Bank just 2 days ago and found that they offered 3.09% but that the dealership increased the rate themselves. I was rather aggravated at this revelation, so last night I just refinanced the auto loan at 3.09% for 72 months - the rate I *should* have received in the first place. 2) Scratches on the roof - I always wax my vehicles when I buy them. Upon doing so, I found swirl marks and scratches covering less than 20% of the roof area above the passenger door. I notified the salesperson of this asking if she can arrange for me to bring the vehicle in to get this resolved. The first communication was on Tuesday, December 6 which included pictures of the affected area. After various communication since then, I still have received no times and dates of availability for the body shop to fix this issue. I ended up taking it to Rohrich Chevrolet to fix it. It is pretty bad when a competitor of Day is fixing vehicles sold by Day. I came to Day Chevrolet - 25 miles away from where I live - because they had the vehicle that I was looking for. The vehicle is awesome. The 20% discount on the vehicle was even better. But both of these were furnished by Chevrolet. The initial sale was good - the salesperson knew a lot about Camaros and was very courteous. However, the rest of the process and the after-sale service has been far from the standard that I believe GM and Chevrolet should be expecting from their dealerships.
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