I know there are a few bad reviews but I can say that I've never had a bad experience. The staff has always been very friendly and acommadating. I always leave feeling relaxed with great nails. I have tried quite a few salons in my area and even though there are at least 5 salons within a stones throw from my house I always go out of my way to go here. I think if you've had a bad experience here once, definitely give them a second chance!