Applied for financing online. Had a missed call and Valerie left a voicemail. When called in Valerie answered. I told her my name and she seemed utterly confused. She asked if I was from the Better Business Bureau. I told her no, I'm not and repeated my name again. She then asked if I could tell her what she left on my voicemail. I was then told I would have to wait for a call back because she couldn't find my file. Many other options for buying a car. Lost my business.