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  • Extremely disappointed with this storage facility. Didn't always feel this way; in fact, I recommended Guardian to anyone I could, or to anyone I knew, that may have been looking around or doing any price comparisons. You can't beat their prices and the management seemed friendly and courteous enough. However, I'm sorry to say, that is no longer the case, after learning that my unit had been compromised. My lock had been cut off, replaced with another, and the entire contents moved to an entirely different unit, of which I was not told about, nor was I given a unit number, nor was I told about any contract, let alone sign any contract, until I happened to stop by to access the unit. Not only had the contents been moved, but every box and tote had been rummaged through and many items gone. They may have meant nothing to anyone else, but meant everything in the world to me and I'll never be able to replace them; most everything taken, was sentimental, family items. In addition to this, I was now told that I owed this facility money if I wanted my belongings back and then threatened with losing everything in a public auction, if not paid. Messages were left and no replies or return calls received, as well as personally stopping by, but couldn't get anyone to talk to me personally about this. I finally had to resort to contacting the owner/headquarters and file a complaint and I did get an immediate response at that point. In the end, I was able to recover what was left of my belongings, but I'm pretty damn disgusted and upset, to say the least. These places are a service to the public, that are supposed to be convenient, safe and secure. The public is not supposed to be concerned or have to worry about their belongings; most of which are all personal things, of need to no one else. That's why they offer the service and why we choose to pay for their service. I was hesitant to rent a unit to begin with, because I'm so afraid of the unforeseen or "what if" I fell behind in a payment, etc. NEVER would I have imagined that this would be the reason. To learn that your personal belongings have been rummaged through by someone else, is a most sickening and violating feeling. Extremely disappointed and disgusted. I thought it more appropriate to give a rating of zero, but evidently at least one star is required to post.
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