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type	rev:Review
dateCreated	2013-01-09 00:00:00 (xsd:dateTime)
itemReviewed	Danny's Family Car Wash
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Let me preface this by saying I only write reviews when I receive exceptionally good service or absolutely terrible service and this is one of the worst. The complaint is more against the corporate office and the company as a whole rather than this car wash location. Here is the complaint I just filed with the BBB.....I borrowed my brother-in-laws black Chevy Tahoe and it was dirty when I got it so I went straight to the Danny's car wash on Northsight to get it cleaned up. This was on Friday 12/21. When the car came out of the car wash and I got home, I noticed a paint scratch about the size of a nickel and that the bumper had been pulled away from the fender on the front lower left side of the car. I called my brother-in-law to ask him if he knew anything about that and he said no, he had not seen that so we assumed it happened during the car wash. I called the car wash to ask if they have video tapes and they said they did and gave me a number to call to speak to Brian at the corporate office about it. I did speak to Brian and after a few phone calls he told me he would leave the video at the car wash for me to pick up on the 28th or 29th. I went to pick it up and the manager at the store told me the video would not play on the car wash computer in their office and so I took the disc home and there was nothing on the disc when I got it home. I was given Brian's cell phone number where I left him 5-7 voice mails over the period of 1.5 weeks and another 4-5 messages were left at the corporate office for Brian to call me back. I spoke with Corey at the corporate office many times and he told me Brian is not typically in the office but he would have Brian call me. Brian has never called me back now 2 weeks after I was supposed to receive the video. I then spoke with Vivian on 1/4 at the corporate office who tried to assist and was told I would have a video ready to pick up on Monday 1/7. No one called me on Monday the 7th so I called Vivian who told me that Brian is going through treatment for cancer so he is in and out of the hospital and that he was in the hospital and they did not know when he would be out. I asked if I could speak to someone above him to get this resolved and she said no, that would not help because the video is on Brian's lap top. I asked if they knew how long he would be in the hospital and they could not give me a time frame. Finally I asked Vivian if she could please give my phone number to a General Manager and have someone call me back on Tuesday 1/8 and she said "sure" in a very snotty voice. I knew she wasn't going to ask anyone to call me but I left it at that and waited. Tuesday went by and no one called as I expected with the past history of no one calling me back ever. All I want is to see the videos from the car wash to find out if the damage to the car occurred while at the car wash or not. It is hard for me to believe that there is no one else who can help me if one of their employees is in the hospital for an unknown amount of time. It has been almost 3 weeks since the day I got the car washed and I just want to see the video. I've left at least 10-12 voice messages or messages with people at the office and none of those calls have been returned. I have been calling the corporate office ever day and nothing is getting done. I actually like the service I get at this car wash location and they do a pretty good job but if you ever have to deal with Corporate, you better watch out and expect to never have calls returned and your issue never resolved. They tell you no one works in the office who deals with customers and they are all in the field. This company is run very poorly and their customer service is terrible. Both people at the office, Corey and Vivian, are very rude and seem to not know anything about what is going on. Use Danny's cautiously and hope you don't run into any customer service issues. I will be finding myself a new car wash to go to and I run a transportation company where I visit the car wash multiple times weekly, they have lost some good business.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Chris

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