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  • What a disappointment today! I have been a customer of Goldman's since its'. inception. Prices have gone up and up but I have noticed that service has been dropping since SAM (one of the family) has left. I do not mind paying, but Mrs. Goldman seems more mercenary and less concerned about your satisfaction. Today I ordered a roast beef sandwich, side of cole slaw and a piece of kugel and a Dr Browns soda. There was no one in the restaurant and a full staff. After washing my hands, sitting down at a table, reading the news on my iPhone, watching a couple come n and order and get served, I realized that no one had an idea what the hell I was doing there or that I had ordered and paid. I asked, at first politely, and they all looked up with the stare I most hate signaling, " Huh? What? Where? They went thataway . I have not a thought in my head." Then they went into a mode scrambling to find the order. ( Tough because there were 3 people in the restaurant and I was the only one who did not get ANYTHING!) Then Mrs. Goldman joined in the "what." group because up until then she was diddling with a fax machine in plain view and did not have time to help me ( only time to take my $17 plus dollars). NO apologies.NO let me take something off the meal! NO , "Hey let's snap to it and get this gentleman served!!!!!!!" I demanded my money back. Mrs. Goldman gave me the $ less the cost of the Dr Browns she opened for me! What is my point, after all, every restaurant has a lousy evening. True. BUT, it's HOw the situation was handled that tells you that the owner could care less about you and the service that you get. BAD SIGN!!!! It tells me that GOLDMAN's is going down and that is too bad. STAY AWAY unless. you like stopping free falls. IF she does not care about what you see, then what does she not care about in the kitchen?
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