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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My husband and i came here as a staycation and alone time away from our small kiddos. When we checked in, customer service was ordinary and pleasant. We went up to the room and noticed the bathroom door wouldn't shut, the jacuzzi tub had dead bugs in it and it just felt cheap. W didn't really mind because it was a gift from a family member to have an overnight date and it made us laugh. Plus, it wasn't that big of a deal. We cleaned out the tub and used the room for the night. The following morning, we called down to check out and the front desk confirmed. It was around 8 because my husband had a class that morning and I needed to get back to nurse our newborn. A few days later, we noticed an additional charge to our card we had used to check in. It wasn't a small amount, so I called to inquire about it. The service at this point turned straight downhill. They told me I got charged for the second night because we never called to check out and our bags were still left in the room. It turned into a two week ordeal trying to get them to work with us. Nobody would return our phone calls. I called everyday and no one seemed to care or think it was a concern. I had to reach out to the bank to start a reversal charge. Finally, when I told them I wanted to see the video of us entering and exiting the times and dates, they started to cooperate. They had the nerve to ask me if my husband went back with the key and used the room. SO SICKENING! I'm ashamed this happened in the city we call home. They never apologized or called once they realized I was being 100% truthful. They just simply reversed the charges. It would have given me some hope and trust in them if they would have simply said sorry. Please take your money elsewhere. Waste of money!
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