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  • I cleared costing with the front desk BEFORE being seen. I didn't have the money for additional costing out side of my co-pay. After clearing everything under my co-pay, the exam was done and I went to check out. The checkout person's (which I had to wait 30 minutes for) pricing did not match what the front desk said and was $120 more than the co-pay I expected. I explained I had already confirmed cost with the front desk. She said "oh the nurse should have told you" and then said "well you would have paid $500 if you didn't have insurance." as if that fixed anything. I then had to pay $120 more that my co-pay because no one would own up to neglect on either the front desk or nurse's part. I also never received a copy of my prescription, which no one can still explain to me. After contacting and leaving voicemails for customer service for TWO MONTHS to file a complaint, I finally got an email back. They refuse to do anything to fix the situation. Dr.'s were nice, but location was extremely crowded and busy which probably is the reason my pricing was not correct. I would suggest going somewhere where they actually take time with you as a patient, and less like a dollar sign.
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