I have NEVER had any trouble with this pharmacy! They have always been super helpful and nice, and courteous to us for everything we've needed to get from them. We have used them for about a year and a half. Until this last week. I was supposed to have 5 prescriptions ready and called and spoke with them about when I would be able to pick them up. They didn't have a total then, but said they would let ke know. A week went by where they'd call me and leave a message and by the time I could call them back, they were closed! So I called today. A woman with an accent that was quite difficult to understand at times (and hear even) told me that they sent one of my prescriptions OUT to be filled. Why wasn't I made aware of this? No answer could be given. How much is it and what pharmacy was it sent to? No answer could be given! Now I was getting upset. I asked to speak to a manager or supervisor on staff today. Long hold, came back no one available because it is the weekend. (Who doesn't schedule a manager or supervisor at least to be there?) I let her know that I just wanted to know where my prescription was and how much it would cost. Time sensitive medical procedures are at stake! Suddenly she was able to tell me it was sent to a MAIL ORDER PHARMACY IN MASSACHUSETTS!!!! WHO gave you permission when I could get this specialized prescription more locally at a DIFFERENT compound pharmacy than driving from SE Valley area to Scottsdale!? I was livid at this point. They sent it to the most expensive mail order pharmacy in the country and didn't tell me!! Now, this 3rd party pharmacy whom I have no desire to work with because of location and cost has not called me and she said they sent it there earlier this week. I am so livid! I asked for the pharmacist and she was "unable to help" is all the lady could tell me. I will be asking my doc to send my prescriptions to a DIFFERENT compound place since this place refuses to be cooperative with telling me cost AND with telling me that they sent off a prescription to a mail order place without my permission!