What a waste of money. I traveled home for a wedding and went out of my way for a luxury experience and booked a night at this Westin and I was very disappointed. This had already been the trip from hell, so I was too exhausted to complain when I checked out. I just wanted out of there. First off, at over $200/night, can you not offer shower gel and/or face wash? I didn't pack toiletries, falsely relying on these items being provided in my room. Wrong. Next, the bed was so uncomfortable. Were those springs I felt in the mattress? Really? It was bumpy! And the sheets... They felt like cardboard. When I pulled the fitted sheet off the mattress to investigate what was so uncomfortable I found hairs matted to the mattress cover. Grrrross! I'm done with the Westin brand and someone seriously needs to contact me about getting my money back. Never again. Heavenly bed? Quite the opposite.