I took my miniature schnauzer here yesterday. Sydney checked her in and asked me all the normal questions along with any medical concerns they might need to be aware of and made sure that I knew that they only took cash, no cards. About 2 hours later Sydney called me to ask what i wanted to do( leave the skirt as is, or cut it short) since the last person who groomed my dog did not do it correctly. I really appreciated the call. They called me to let me know when she was ready to be picked up. When I arrived, I could see my dog in the kennel as soon as I walked in. She was happy and had a great hair cut. The entire process was about 4 hours.
Only reason for a 4 star is that they didn't require to see her shot record. I would think that would be important when having dogs kenneled closely.