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| - I am still very confused at how I am now at pho nho. I am now getting tasty things. Hurrah!
I went to phoenix as it is a stat holiday and everything was closed but I was coming down college and saw the open sign. I yelped it and it was good in my books :)
I got the hue style beef and pork pho and the fresh rolls.
The fresh rolls sucked, they had a weird curry like noodle that was crumbly in it. Almost rice like but then a massive hoard of lettuce that filled it. I ate half of one and decided it just maybe wasnt my thing.
I got the pho and had a few sips with noodles and could barely eat another bite. It was so insanely spicy I thought I should ask to maybe have some broth poured in to even things out a bit. The guy beside me noticed me not eating and asked if it was too spicy. I said ya! Its crazy! And he said oh ya sometimes they do too many chili peppers, dont worry theyll take care of ya! So I was like great, thank you kind eavesdropping sir :)
I decided to bring up the bowl as nobody was around for awhile. The guy grabbed the bowl and I started to explain that it was very overly spicy and I couldnt quite keep eating it as it was. I asked if he could add a bit of broth or if I could change soups. His phone rang and he handed the soup off. He talked on the phone for 5 mins and once he got off didnt say anything to me still standing there.
I asked him "oh, hi, helllooo...yes me here..." If I was waiting for the soup to come back. He said you dont want it wrapped up? I said no no, its too spicy to eat and explained again. He looked at me and said HA well youre paying your bill. You dont just get a free soup. I didnt once even think about this until he said it. I certainly didnt come here to get free soup.
I looked at him very, very confused. The last thing I wanted was to remain hungry and have a back and forth with someone. I said Id be happy to pay if we could alter the soup in any way. He said no. You order it. You pay it. Literally those exact words as he pretended to read through take out orders as to not make eye contact.
So I paid. He started muttering in what I suppose is vietnamese and the server came over and his hands went up and they spoke back and forth as he fumbled around for my change.
My god I've never felt so belittled and stupid for trying to figure out a solution to something that certainly is not very hard. I wasnt mad or even looking to not accommodate their needs as a business.
I went to say bye to the guy who had spoke to me earlier, who heard this all, and he just put his hands up and said oh miss, im sorry thats not right.
He was one of the most awful people ive met and one of the worst TO restaurant experiences ive had. I hope the 15$ he got from me makes him very, very entitled and pleased.
Now thank goodness pho nho is open and im re doing the exact order I just had but with awesome service, amazing food and a warm atmosphere. Happiness.
Please please dont give awful people your business. Pho ling across the street (if proximity is your thing) is the top notch option.
:)
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