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| - I took my two dogs to Snazzy Dogz after seeing the positive reviews here on Yelp, but that was the biggest mistake I've probably ever made. My dogs came out of this place traumatized and butchered, and I do not recommend you take your dogs here if you care about them.
I specifically asked for teddy bear faces for my small dogs (8lbs-15lbs each), and asked that they not be shaved or cut short. I wanted a trim and had insisted that their hair not be cut short, even after the groomer continuously asked me if I wanted them to have a summer shave, shaved for the summer. I said several times that I wanted teddy bear faces and a slight trim for the rest of the body, and that was it, not shaved. After they took my dogs back, Jean made sure to tell me that if I didn't want to be charged a usage fee for using my debit card, she suggested I use cash, which I thought was strange.
When I came to pick up my dogs, there were no dogs in sight. I waited for them to bring me my dogs, but instead they wanted me to pay first. I thought this was odd, since I've never been asked to pay until after I see my dogs, but I paid first, in cash as suspiciously suggested.
Once I had paid, a groomer went back to get my dogs and initially came back with the wrong dog. She went back to try again, and came back with both dogs who were clearly traumatized and looked absolutely butchered. They dropped the dogs off in my arms and walked off to the back, the girl that groomed the dogs wasn't even around.
My shih tzu/yorkie, Sophie, was shaking and practically scrambled to get over to me and away from the groomer; my schnauzer mix, Roxie, was not herself at all. These dogs were in shock, and even my husband who hates these dogs felt absolutely terrible when I brought them home.
Sophie had styptic powder all over her paws which meant that her nails had been seriously bleeding when they got cut. Both dogs nails were jagged and cracked, they were uneven and sharp. It didn't look like the groomer even used an actual nail clippers!
Both dogs were completely shaved, their underbellies were the shortest I've ever seen and in no way was this considered just a trim. Their faces were cut unevenly as well. It literally looked like a child was handed scissors and chopped these dogs up. My dogs were not handled with care, and my requests to get my dogs hair cut in a specific way were not taken seriously at all. They initially insisted that the dogs get a summer shave, and instead of doing what the customer wanted, they did what they thought was best and it wasn't even a professional job in the slightest. I paid $90 for both dogs plus a $10 tip per dog, cash, and ended up with what was the worst grooming experience I or either of my dogs have ever had. My dogs did not act themselves for at least a couple days afterwards.
As a note, I have paid less money at other groomers including mobile groomers that come to my home. I am in no means getting my dogs groomed with ridiculously high expectations, but I believe that anyone in my position would feel as upset as I do.
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