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  • As we walked in, the employee was on his cell phone, even though all the tables and seats were dirty and needed to be cleaned, and he took a long time to get off and go to the back for a while. He didn't come to the handwashing station and wash his hands and we didn't hear running water so i have no idea what took him so long. This didn't bother us THAT much, except i did see there were wrapped utensils directly under a hand soap dispenser, which is also a health code violation.... Everything else was fine until we were paying for our food. I asked the cashier if I could use a 21 oz cup just for ice. He simply said yes, not "you still have to pay the soda price" or "the water cups are the only ones that are free", just "yes". He then proceeded to charge me for a soda that i was not getting, and then didn't offer a receipt. After a while i realized everything didn't add up to what i actually paid, meaning i paid more than i should have. So we asked for a receipt to verify the price, and we finally saw what had happened. He started to argue and talk over me about the situation, causing me to raise my voice to be heard. All i wanted was my $1.60 back for being charged for something that I WAS NOT AWARE OF BEING CHARGED. This took about 5 minutes before he finally refunded the money, and proceeded to be rude and argue more and insult me as he did so.
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