We contacted Advanced Appliance for a problem with our ice maker. The refrigerator is 4 years old, but stopped making ice. The office staff I contacted were very professional and helpful. I offered to give the model number of our fridge since they may have to replace the ice maker, they said no. The repairman came on time, called ahead and then did not have the part to replace and had to order it and we had to wait 2 more days when we were already without for 4 days. Frustrating. Repairman was not friendly or social. Worked quickly and cleaned up.