The hotel staff is great as they try to do what they can for a great stay, but the overall hotel really needs a polish and update.
The rooms are cleaned daily and made comfy, but most common areas really need a deep cleaning and touch up. The Jacuzzi needs to be cleaned, walls need to be painted, many portions of the floor in the pool area need to be repaired (tiles) and a few other items.
I say the staff is a good 4 stars, but the hotel itself is just a 3 star one with a 4.5 star price range.
The meeting rooms are grand and available and a good location for the area, but if you are staying here long term you (like I did) you will notice the many small things that need to be addressed.