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  • I have been a loyal Nordstrom shopper for years! The thing that attracts me to their stores is their outstanding customer service. Unfortunately tonight, that was not the case! In two of the departments that I was going to make a purchase in, the customer service was awful!!! I was hoping to buy two pairs of shoes and the guy helping me said that they didn't have my size. When I asked if he could call another store to check their inventory, he said "No!" Again, Nordstrom has always gone above and beyond to do what they can. Never have I been told no and had the representative just rudely walk away! At this same location tonight in their watch department, I was looking at a watch for my daughter. There was no price tag on it, so I asked the representative if she kindly look up the price. She reacted in a manner as if I was asking for something totally out of the norm! In the same department, my intention was to purchase another watch as well. So between the two watches, we are talking about a $2,400 sale. However, due to the customer service (or should I say lack of), I left and will gladly go elsewhere to make my purchases. I am disgusted at the lack of customer service where the "customer comes first." It was clearly not the case! I will forward this information on to others, as well as make this situation well known on social media. Shame on you, Nordstrom!!!!
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