Total loss and it's been over a week that my claim adjuster has been off on vacation, so no one else can help me... Not the local office not the claim department also the rental department was not able to help. I do not recommend this insurance at all.. They were not able to get me on with a manager for the past 2 days.. Also only gave me are talking for 2 days and not able to extend because of my person being off.... I pay for this ?