| rev:text
| - A friend was in town for NXNE and met someone who worked here, who said we "had" to go. I wish to high hell he hadn't listened to her.
To start, I arrived and gave his name, since we had reservations. The hostess informed me he was at the bar. The bar ain't that big and no, he wasn't there. Actually, he hadn't arrived at all - he'd called to confirm the reservations (hours earlier) and they marked him as present. Hunh?
When they seated us, it was in one of the noisiest restaurant rooms I've been in without a band playing (thank g/d for the lack of band...). We had a server try to take our order twice, and our bad - we hadn't seen each other in years and were a tad distracted catching up.
We finally gave our orders, and things went downhill from there.
I asked for a Diet Coke and was informed, with a sneer, that they had only regular Coke or sparkling water. I got the feeling that was what they carried, not that they'd run out of anything else. Way to serve your customers... I gave in and ordered the Coke - full price for a bottle so small it fit into the palm of my hand.
When the bread arrived, I asked for butter. Same sneer, "we don't have butter." I don't like oily bread,and have been asking for butter in Italian restaurants for my entire life all around North America. That's only the second time I've encountered one that "doesn't have" butter. Two strikes for an inability to serve your customers.
The food... I wish I could say the food made up for it. My friend ordered something pasta he mostly enjoyed. My pizza? Awful. Weird, powdery texture, dry, and absolutely tasteless. After one piece I stopped eating - it was so bad I'd lost my appetite.
I didn't send it back. I acknowledge that's my bad - I could have. But as we never saw our server again until we literally had to jump in front of her two hours later to get the bill (what happened to the quick run-by and "How's everything going"?), she clearly never noticed I wasn't eating - most decent restaurants, the server will say "Is everything OK?"
When she finally did clear the table, I mentioned the pizza was "not good." She lectured me that had I said something earlier she'd have brought me something else. I explained that I'd lost my appetite, and she just rolled her eyes at me.
Again, in a good restaurant, they'd have taken an entire uneaten meal off the bill. I didn't ASK them to (my friend was paying), but I wondered if their customer service policies meant they'd do so.
They didn't.
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