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  • We booked a room here through expedia.com. We were forced to leave within a couple of hours of our arrival due to a personal emergency and they refused to give us an even partial refund. For a hotel that claims to have great customer service, they certainly failed us. Here is a copy of the email we received: Dear xxxx, Thank you for contacting Expedia about your reservation from Hampton Inn Concord/Kannapolis. We have advocated your case with the hotel. Unfortunately, the hotel has denied your request of a refund. We apologize for any inconvenience this may have caused.
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