| rev:text
| - I never write reviews, good or bad, but the customer service at this restaurant was horrendous, and I am feeling so ripped off right now that I had to warn others.
We came looking forward to our dinner since I had heard such good things, and was looking forward to some fresh fish.
2 of us ordered whole fish, which were up on the daily specials board. We were told they came with 2 clam, 2 oysters and 2 shrimp. Waiter came back and said they were out of whole fish. We decided to order filets instead. Asked if they came with the same 2 oysters, clams and shrimp and was told yes, no mention of an upcharge
My son ordered a drink. Felt it was too weak, tasted like soda and told the waiter. the waiter offered to replace it, but my son asked just for another splash of gin. Waiter said he'd bring a shot. Again, no mention of charge.
Got our 300+ bill (for 5 big eaters and drinkers) and had 2 $6 charges we didn't recognize and a $ 7.50 charge for a shot.
Asked the waiter who said the clams, oysters and shrimp only came with the whole fish, extra with the filets. Asked why we weren't told and he basically shrugged. Asked about the shot, and was told the drinks are all measured, that's the way it is. Told him to do what he had to do, and I'd do the same, and I would be writing an online review. He did not seem to care.
Then the manager came over. Asked what the,problem was, and I told her the same thing. She proceeded to tell me that I was wrong. The normal charge is $11 for the clams, oysters and shrimp, and I was only charged 6. She had quite the attitude. When I told her we were never told about the charge she basically rolled her eyes and again told me that I was wrong. I told her had I known about the charge, I would have said never mind - again the shrug and the eye roll.
When she brought back the check she told me that even though they were right, she took off the 2 $ 6 charges, but could do nothing about the $ 7.50 for the shot.
Unfortunately for them that is going to be a very expensive shot, since I am telling everyone I can how awful the customer service is at this restaurant.
This is not the way I expect to be treated anywhere, much less when I am spending this kind of money for a meal. I get better service at Dunkin Donuts.
I have been in sales my entire life, and I would NEVER treat a customer this way even if they were totally in the wrong.
AVOID AVOID AVOID unless you feel like being treated like dirt.
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