I only wish I could give less than 1 star. My friend and I stupidly booked a pub crawl with this company, we paid $50 for our tickets yet at the very first venue we didn't get our drink tickets (it wasn't advertised, no one told us, we thought it was the coat check line). When we went to ask them about our drink coupon they told us we missed our chance and were incredibly condescending and rude. I was frustrated having paid what we did and tried to explain and the Bust Loose representative accused us of lying, despite having bartenders confirm our story. I found this to be extremely unprofessional and un-accommodating. In addition, we weren't alerted when our bus was moving to another location, we had to practically hunt them down to not be left behind. Never have I experienced such a lack of customer care with any business (including airlines!). Do yourselves a favour and book with another company. Cheap party favours were all I got out of this one