The customer service seems great and friendly, but really doesn't care to help. The driver refused to drive his truck into my apartment complex because he said there was no way it could be done. When I asked the leasing office as well as the security at the gates, they all stated that a number of trucks his size have come into the community. Because this driver was too lazy, and I quote from his mouth, "Don't want to do anymore work than I have to" I had to pay an extra $350 to have them move me in. I then attempted to call Oasis everyday for three weeks to get some sort of refund. In the end they stated that they trust their drivers and its their decision. I suggest find another, better rated company because this one plain sucks.