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  • Hello all.. first off, id like to say ive stayed numerous times at Mandalay bay hotel. The last three years i have stayed at their sister hotel, Delano. Delano is a smoke free upscale alternative to Mandalay Bay. This past weekend we stayed at Delano, Thurs -Sun. We looked forward to this getaway, but when we entered our room, i could see the furniture and overall appearance was showing its age. The bed was soft and felt good, that is until i moved toward the center. The bed was too soft and hurt my back. If i was a swayback mule it wouldve felt great. With that said we hugged the edges since that was where the support was. Im going to cut this short, but my last gripe.. Checkout time is listed as 11:00 A.M. At 10:20, the housekeeper rang the doorbell and stood outside. I was still in my skivvies so i refused to open the door, and went about my business packing etc. We finished and walked out the door at 10:40. This is the part that got me angrier than a goat having a paper plate snatched from its lips. We were met by the angry stare of the same housekeeper who rang the bell. I looked at her and smiled, as i normally do. She looked away and began rattling off a complaint to her fellow housekeeper. In Spanish, she commented about "these people." I didnt hear the whole jist, as her head was turned, but i know we were the target of her comment. Now if the hotel wanted us out at 10:20 they should say so, or better yet, advise the staff that customers are important to them all. If i goofed up on staying too long ill take my lumps but that lady was out of line. Now that ive vented, ill end this post. Ps ill never stay there again.. good by Delano .. and to that housekeeper .. Adios!
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