| rev:text
| - **UPDATE** 5/1/17
"Complaint ID#: 90139100
Business Name: Film Monkey Studios
BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.
BBB develops and maintains Business Reviews on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them."
**UPDATE** 4/26/17
I have filed a complaint and been working with the Better Business Bureau. The company has not responded to any of the communications sent from BBB. My representative said they will be sending a formal letter of communication to the company, but if they don't respond if there is nothing they can do! My representative suggested that I file a complaint with the Attorney General in Nevada, where this garbage company is located. I have no clue how this place has not been shut down. For anyone who has gone through the same thing, here is the link.
Feel free use: http://ag.nv.gov/Complaints/File_Complaint/
I FEEL LIKE I WAS SCAMMED!
-Please Yelp and Google reviews on this company and see all of the horrible feedback left about them. They are 100% accurate.
-Reports on the BBB state they are not accredited, and also have comments such as "The business responded to the dispute but failed to make a good faith effort to resolve it."
-I used this company for my wedding and I am pretty upset that TheKnot has them ranked with high reviews.
-I got my video 120 days after my wedding, and my friend had to wait 7 months for hers. Both videos are crap. I did not get a highlighted online film, my wedding was 30 minutes of blurry video instead of the contracted 60 minutes and the video did not have a menu or chapters. These were all things that were promised in the package I booked. Also, if you are thinking that you can actually get your raw footage through dropbox, then think again. Even if your account is empty, you still won't have enough space. If you upgrade for more space, then you pay for it every month.
-Looking at their website, they had the nerve to raise their prices for 2017. From my friend and I's experience, I am 95% sure that ANY positive reviews regarding this company are fake. I lost a very important day that I cannot get back. STAY AWAY from this company.
-Below is an email I sent 3 times over a span of 2 weeks, attempting to get a response, yet there was nothing.
Original Email below:
Hello,
I hope this email finds you both well.
I am reaching out regarding my wedding video. When I finally got the video and had a moment to sit down and watch, I was not too pleased.
It appeared that one of the camera men had their camera out of focus the entire time. So when going back and forth between angles, half of my video is out of focus.
There were also multiple important moments that were not captured in the wedding video, such as the groom and mother dance, the garter toss and the bouquet toss. The video also has an awkward; zoomed in, focus on the groom's mother while the best man is giving his speech. So only half of the best man giving his speech was actually on film.
I am aware that your contract states every moment cannot be captured, but it was followed up by explaining that moments would be missing if there were obstructions, or the photographer did not allow video at that time. Neither of those were the case.
The moments mentioned above were pretty significant things missing from a wedding video. I also remember facing and looking directly at the cinematographer before I threw my bouquet, so I am not sure as to why it was not in the video.
What can be done to correct this situation?
3rd Email below:
Hello,
This is my 3rd attempt to reach out and find a resolution to my issue.
The original email was sent a week ago, and I have yet to hear anything back. I read the yelp and google reviews about your company and how you ignore emails, and I hoped this would not be the case in my situation, but it's starting to look that way.
A simple reply and an apology about my pretty horrible wedding video, with the offer of sending a new properly edited copy was what I was looking for.
Again, I am waiting for a reply from you.
Thank you
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