I completely agree with Pam's review. This location sucks; people are rude and the service is way below acceptable. At other Tims; and specially the one close to my place; I always get half a dozen muffins for the price of 4; but not at this location. This has been going for years. Instead of telling me that this offer is a branch-specific; they won't hesitate to call me a liar. No matter how many times I explained to them that I have been having this offer for years at different Tims; and they are the only one who won't offer it; they fail to nicely explain but rather rudely reply that it never existed at ALL Tims.
Tim Hortons Parent must be watching for those franchisees and do something to improve their service.
The bottom line; this specific location sucks. A one star is even more what they deserve.