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  • My first time visiting Panera and I was seriously underwhelmed. In such a competitive market, I'm shocked that this place hasn't tanked! I was there last week for a meeting. Walked in, was pleased at the atmosphere and the displays, ordered easily and uneventfully. The cashier thst took my order was really helpful and friendly. That's where my pleasure ended. Got to the table, my pecan roll (looked like a cinnamon roll with pecans all over) made it there fairly promptly. At least 20 mins later, after the people meeting me showed up and had their orders delivered, I went up to enquire with the cashier about my latte. I had expected a slightly longer wait than had I ordered a drip coffee, but this was ridiculous. The cashier remembered me, was shocked that I hadnt received my beverage yet, and went to enquire. The manager (?) And other staff were arguing about who they were making their current beverage for (19ish beverage, 30h staff...) and she was getting totally railroaded. I had to forcefully state what my order was (as I honestly didnt care who they were making their current beverage for), and the cashier assured me she would take care of it. 5+ mins later, I got my overpriced coffee that was honestly, not quite up to the quality of I'm used to. The pecan roll was so dry that I couldn't even bring myself to finish half of it and when I asked my group to try it (wondering if I was just being hyper picky), they all agreed. This group I meet with has typically met at Panera but we've already picked a different venue for next month's meeting. A cluster for service and inferior product (when even McDonald's is making better lattes. ...) means epic fail for this location!
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