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  • My boyfriend and I went here last week to get me a starter kit. He'd previously been to one of the other KoV stores in the area and had a fabulous experience. So, this one being a little closer to our home, we decided to try it. The customer service was pretty lacking here, unfortunately. We were greeted and then promptly ignored, even when we said we were interested in looking at some things, right off the bat. From there, it was pretty much downhill. It was like pulling teeth trying to get any real help from the guy who was waiting on us. Being brand new to vaping, I could have used a sales person who was actually interested in selling. My boyfriend had just started the week before, and I kind of had no clue what I was doing, other than from what he had told me. I wasn't even quite sure of what questions I needed to ask, which was what made the whole process so difficult -- because the sales guy certainly wasn't going to ask ME anything or try to offer up information to me, even after I let him know that I was looking to start out. Other than the customer service, it wasn't too bad.. I enjoyed being able to try flavours before I bought them, and KoV do make some really cool and unique flavors. They're kind of complex flavors that, like fragrances, seem to have layers to them. I appreciate that. I also managed to choose myself a starter kit that fits all of my immediate needs, so I'd say that their selection is fairly good, at least when you're more of an amateur vaper. They do seem to have a fair amount of business, too, as we were there on a Sunday and there was a fairly decent flow of customers in and out. Don't know that I'll endeavor to go back here next time I need something, but I won't totally avoid it, either. However, if I do go back, I am going to make sure I do my own research on the internet (like I do with most things) so that I'm a more informed consumer.
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