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| - I purchased 808 extensions from the Hair Shop last month when their staff member told me they were on par with Great Lengths, which is what I usually used. My stylist put a color on the ends (peroxide and ammonia-free) and put them in my hair like normal. Within two weeks, if I moved my head at all, they would knot and matt. Finally, I decided after two extensions ripped out when I was brushing a knot in the extensions about mid-way down, it was time to take them out. My stylist was appalled at the quality of these, saying she had never had that experience before with them. I spoke with the company and was told they would give me a store credit if the hair was tested and found to be tainted. I brought the hair in (along with the clumps of hair which came out with the extensions) and was told by the owner, Adam, that he would send them in, but he was embarrassed to do so because they had been colored, and my stylist should know better. Mind you, my stylist has made a major name for herself in the hair extension world. He told me he was not willing to do anything to make up for the horrible Barbie hair which was sold to me under the statement from his staff that it was Great Lengths quality. When I asked him about customer service, he told me I needed to be angry at my stylist and not the extensions. This is a hair supplier who works with plenty of stylists in town. Surely, my stylist is not the first one to apply a stain (which should not damage the extension at all). The fact that I was told he basically didn't care about my experience makes me feel that others needs to be aware of not only his lack of care regarding the people who keep him in business, but also puts stylists at risk of damaging their relationships with clients. He was quick to talk poorly about my stylists work and even quicker to shove blame from the extensions. Be warned. My hair now has gaping holes from where the extensions were matted and ripped and my hair itself is now thinner and looks like I fried it off because of the damage from the knots which presented themselves. It should also be known that I have had extensions before and know how to take care of them, and also know that three weeks for extensions to go this bad is not normal. Don't make the same mistake I did. Use Great Lengths. And purchase them from anyone BUT The Hair Company and Adam.
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