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| - Not a great experience.
I ordered furniture through my company's corporate employee discount program, and was called to scheduled delivery. The gal on the phone was very pleasant, and we scheduled a Saturday delivery, between 1 and 3 PM, which I thought was great that there was only a 2 hour window that I would have to set aside.
Come Saturday, I waited around from 1 to 3 with no delivery. Tried calling the office, but they're closed on the weekends, so I just got a voicemail. Waited around another hour, then had to cancel some family activities. We continued to wait until 6 PM before finally leaving the house and catching up with friends and family several hours late.
No phone call, no e-mail to let us know the delivery wasn't going to happen.
I did receive a call the following Monday morning. I called the same gal in the phone center, who was apologetic and very polite, but the company still completely failed on the delivery.
I hold an officer's position with our company. I'll be sure to be in contact with our procurement leadership to discuss the levels of service we expect to deliver to our customers, in comparison to what our employees should expect from service providers we contract with.
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