I dropped by for lunch yesterday. DIsappointed. Clearly the line was slow, but no effort was made to send in more salad makers. Or to say, 'sorry folks'. And then suddenly the check out is backed up too! I started asking if they could bring in another checker. I was ignored. On my third request, (when I asked for a manager) a girl said they had trouble with their computer. And she said the manager was busy. It wasn't just the slowness, it was the lack of apologizing or management concern. "management?", it appeared there was none. Just a bunch of kids doing their jobs, but no one looking at the big picture.
Appears to have gone downhill since the effective merger.
PS- Salad girls: a smile would help!