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  • First time at a Jimmy Johns; My son ordered a sandwich on Saturday around 12:30p. First, the place is tiny and so poorly laid out that it is difficult to know what to do first. Do I get in line like at Subway, then pay? But the registers are up front. Ah, order and pay at the register. I paid cash and no receipt was provided. Now you get in the single file line in front of the 3 staff making sandwiches. The line dead ends into the back of the store, where you also find the soda machine. There is only room for a single file line, so good luck getting out after your order is ready, or getting to the soda machine if you want a refill. Now the fun part...30 minutes of waiting and still no sandwich. Guess it didn't dawn on the staff that my son standing at the end of the line for 30 minutes was waiting on something. I had walked away from the store to look for something more appetizing; after returning expecting to see my son sitting and eating, I said something to the clueless staff. They said 'What did he have'? We told them, and they said "oh, someone must have picked that up"...as if it is not their fault they did not deliver my son's order to him. Since by now there was no one else waiting on a sandwich, they "rushed" it and made it. Apparently, it takes 7 staff to make 6 sandwiches in 15 minutes. The store did not smell good either, surprising since they have their "free smells" sign proudly lit. You know how a bag of subs smells the next day? That's what this tiny little store smells like...not fresh. Luckily there are many other choices for food at Desert Ridge, including sandwiches at at least 4 other places including next door to this JJ.
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