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  • Soo.. Lets start from the very beginning. We had a very good friend pass away who loved Gucci (why I don't know) but he did. So for all of this we wanted to purchase bracelet for his girlfriend and several other people to remember him by. We started our search online and found what we wanted. Great! A cute little silver bracelet with a heart on it, it was a great gift and a great bracelet for each one of us to wear on our wrist to remember him by. We decided to go in to the store to see if they had any in stock. After circling the store several times FINALLY we got someone to help us who treated us like minions. Thanks. Turns out she looked in a few drawers and said she didn't have what we were looking for and to order it online. The next day (Wednesday) we went online and tried ordering - Not Easy - we were not able to add items to our cart - Again Annoying. After all of this we decided to call to order, we wanted to do rush delivery so we could get them on time so we had to get basically everyone they had in random sizes. Not a huge deal but it took about an hour on the phone with them for this process. They had to complete 3 separate orders and although we were paying $35 per order for next day delivery she couldn't guarantee it would arrive by Friday. What? We are paying for next day shipping and you don't know if it will be here 2 days later? As I mentioned we did rush delivery and had them sent to the office because we knew that we would not be at home when fed ex came and had to sign. After I stressed the importance of this they sent some boxes to the office and some to the billing address, what is their problem! That being said we missed some of them so had to go to fed ex at 6pm on Friday when we needed them by 5pm and then we get them and may I mention they cancelled 4 bracelets last minute and refunded us - Not Ok. Now let's get to the real bad part. Over half of them came TARNISHED with spots all over them. Who goes to a luxury brand and wants defected bracelets - Amateur hour. Again we get back on the phone with customer service who hangs up on is when we tell her what's going on, call back and explains the story to someone else to tells us to chill out. WTF! At this point we don't want the merchandise, they are defective #1 and #2 they have been absolutely awful to us. Game over, don't want to deal with this any more. Next day, go in to store again to see what they can do, maybe clean them or return. They say NO you didn't buy from here so we can't help you with anything. I give Gucci the big FU and will absolutely never do business with you again.
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