Took our girls with grandma in to get their ears pierced. We had john. He was terrific and very patient! Grandma was worried about it being a tattoo parlor, but it was great. I chose this over Claire's because I wanted to be certain the holes were centered and even. John was great to work with and not offended when I spent a lot of time being certain! The process itself hurt "just a little" and was super quick... As quick as any gun. Highly recommend.