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  • I've taken my well maintained Toyota Tacoma in for oil changes ($30 each, very reasonable) twice in the last year when my independent Toyota shop was too busy to fit me in. Obviously, the oil change price is just a way to sucker people in to their garage for the "upsell" on unnecessary services with huge profit margins. Wow, two different service managers and two different crappy experiences. Both tried to sell me on services that were totally unnecessary, for example: 1. New air filter for $65 when I had a brand new K&N filter installed a week prior. 2. Carbon build up cleaning/treatment for $99 (oh please, put a $8 bottle of techron, stp, or seafoam cleaner in on the next fill up) 3. New battery due to some acid leak on one terminal on existing battery $199. (ever hear of a $4 bottle of battery acid cleaner or care to look at the warranty sticker on the battery and tell me to take it back to Autozone since it's under warranty?) 4. Power steering flush for $99 ($12 worth of fluid and maybe 10-15 minutes of their mechanics time). So, I was told I needed almost $500 in service in two trips to this dealership. None of which was critical or needed and I confirmed this with my independent Toyota shop who does all the major services for me. It's really disgusting to think how many people who don't know about cars or understand how easy and cheap services like these are to perform (watch a youtube video if you're a novice) get ripped off by service departments like these. I really wonder how these guys sleep at night? Seriously, how do you blatantly lie and steal from people like this and live with yourselves?
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