I've been going to Ethan for about a two years and the level of service on my past two visits has made me decide to look elsewhere. I just can't justify spending $150+ for someone to continually walk away and be rough with my coconut. The last time I went I specifically asked the appt setter if I would have enough time booking the appt two and a half hours before I needed to be somewhere (that was the only appt available). Well, I was late. It took 2 hours and 45 minutes to cut and color my hair. He may be brilliant but walking away three times just while blow drying my hair is not ok. Not listening to me regarding what I wanted for color is not ok. Granted, it looks fine, but he's definitely done better and I'm so upset about the experience that he lost my business.