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  • This is the first time I've used their app to order food from there, and it will for sure be the last! It specifically states on the checkout method that it will not charge your card UNTIL pickup. Well not only did they charge my card prior to pickup, but they charged the card THREE times. There's no way around checking out without adding a card. Other food order apps aren't like that. So essentially we were just charged almost $80 for two subs. Wtf?! NEVER AGAIN! Not to mention the "manager" Josh was a total prick. When we asked him why we were charged three times prior to pickup, his answer was: "and... what's the problem?" Are you kidding me?! No customer service skills what so ever. He was even super rude on the phone prior to ordering. Maybe they should re-think their staff selection, especially when choosing a manager. The food is good, (actually the best subs I've ever had), but with that kind of service a $10+ sub isn't worth the drive or time. I'd rather give my money to cheba hut- or even subway. This place is a joke! Take your money elsewhere and get treated better. Edited to add: my sandwich was so soggy that it just fell apart. It was soaked clear through the wrapping. Super disappointed I paid $10+ dollars for a sandwich I can barely eat due to it just deteriorating in my hands. Not to mention the limes were basically rotten & brown & not on ice- which I'm sure is a health code violation since they were clearly sitting at room temperature for quite some time. Makes me wonder what else could be in violation here if something this small is being neglected?
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