Don't depend on them. Got there on time for my rental. After agreeing to the unlisted add on's which were really trivial but unexpected, she gave a space to wait for my car. When I got to the space a lady was signing documents to take the car that I was assigned to. i was told to go back and get another car.
I did go back . After a half hour wait to correct the problem I was given another space to pick up the car.No Car !
I searched for an attendant for 5 more minutes.
Showed the paper work and she found the car in another space.
Nothing mention about all the problems by anyone. It appears it happens often.