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| - Where do I start?!!??! Dreadful! Seriously thee worst guest service for exchanges or returns I've ever experience for fragrances and lotion?! I went in there to hopefully be able to exchange my purchases from getting a buy 3 and get 3 free deal. I bought 4 lotions, 1 body cream , and 1 body spray all of the same fragrance. The lotions were $10.50 each, body cream $12.50, and the body spray $14.00. Three of the lotions were free from the promo deal they had going on for Christmas. I went back to this store to return the body cream and body spray with both the lotions that were freebies, so I can get the whole value of what I paid for and exchange the two free lotions with one body cream and body spray to match the value of the deal.
There were two managers on duty... Alisha and Angie both were not helpful or accommodating at all to my visit. It was almost like being punished for even purchasing these items. One manager tells me I have to pay for the free lotions if I want to return the body cream and spray for the difference. I told her I have the two lotions in my car and I'll go get them to get the full value of my return. She said that's fine. So I went back to my car to get the lotions and return to this store for more BS. Now she tells me she needs ALL the lotions to do the transaction. I told her that doesn't make sense, I'm returning two items I paid full price for and bringing back the two lotion freebies that came with it. Why do I have to bring back the other two lotions, which I liked and already gave away as a gift? I'm giving back the two freebie lotions that went with the two items that I was returning. The manager told me that's the only way we can return these or you have to pay the difference of the two lotions you kept. I told her why am I entitled to pay for the difference of two lotions that has nothing to do with this return when I brought you the two lotion freebies to get the full value of my return of the body cream and spray. She insisted I must bring back Everything I purchased to get anything back. REALLY?!!?!! And then another manager gave me more hassle from returning a perfume when it has nothing to do with the buy 3, get 3 free promo, which I also paid full price for. She told the cashier before doing the return transaction that I may only get back half of this perfume I purchased. I told her what are you talking about? I paid full price in that, why would I be getting only half back?!? Are you seriously kidding me?!! She took off to the back and while all these BS is happening.. the cashier girl goes.. I'm so sorry.. we have different managers and they all have different ways of doing a return. I told her.. They maybe be two different people, but a return or exchange shouldn't be this complicated or troublesome. Irritated... A little. Angry... oh getting there... Will I ever come back to this piece of coal store.... Never. She comes back without any apologizes and says yeah she gets full price and walks away. The cashier again apologizes to me after seeing my face with no signs of getting a smile. This whole transaction took over 45mins. Un-fkn Believable... I told the cashier.. I'm going to let you know right now.. your managers have some Horrible, HORRIBLE guest service. For having.. "We want you to love everything. If you're not happy. bring it back. 100% Guaranteed!" a statement on Bath & Body Works receipt is far from relevant from what I experienced today. Why would I ever want to shop at this store, if I'm going to be treated in such a snobby, no care in the world, disgusting manner like these two managers showed me.
I drove all the way home to get the other two lotions that those managers told me I needed to have in order to get the full value of the refund and drove to Boca Park this time to see what kind of guest service and treatment they will give me in returning and exchanging. Amazing what a difference it makes from another location. In a matter of less than a minute.. Sharon was so eager to make things right and even offered to let me get an even exchange in my previous items without having to return the two lotions that those unprofessional managers told me I needed to do. Sharon was puzzled too from what happened to me earlier & said why did they make you do that? I wasted 2 hours of driving across town and wasting gas for a simple transaction they could have done, but instead gave me some BS treatment that I really didn't deserve or appreciate at all. Without guests buying and returning anything... they wouldn't have a job. Never had such of an experience where its a crime in returning something. Those managers need to take some Nordstrom 101 class. They could use a ton of help in learning how to treat guests and not making them feel less of a person for shopping there. Boca Park, Sharon's guest service was beyond exceptional and didn't even give me a hard time WHATSOEVER! Huge difference!
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