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  • Ok, I have to revise this... Cynthia from Marriott called me back and was VERY NICE and apologetic. She also requested a rush on the credit back to my account and I really appreciate her actually caring and going that extra mile. I rate it 4 stars because the whole thing was preventable but I understand that people make mistakes. And I retract my statement about never staying there again :) See what a little customer service does?? ******************************************************************************* My friend rented a room for us for NYE so that we wouldn't have to worry about drinking and driving or taking cabs to BFE. Great idea and it worked out great for us... Thank you friend!!! However they get negative stars for their lack of competence in billing. Here's the story: I arrived before my friend, so I was told that I had to give them a credit card to swipe in order to receive a room key but that my card would never be charged. They also advised that I make sure they charge my friends card and not mine upon check out. Okay great... easy. NOT REALLY! So we did as they said, we went down there and told them which card to swipe when we left the next day. Fast forward 3 days, I'm looking at my statement and they charged me for everything. I mean really how hard is it to charge the right card??? It wouldn't be a big deal but I need that card for the trip I'm taking TOMORROW... and guess what, the card won't be credited for 5 - 7 business days. REALLY??? I'm NEVER staying at a Marriott or any of its affiliates EVER again. They suck at life and they are putting an unnecessary wrench in my plans right now. What's more, they don't even seem to care about their mistake or its affect on me. Nice Marriott. I hope you step in dog poop on your way to meet a really hot date.
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