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  • Last year I had them come out and fix AC when it was broken. They will send their white knights out if system isn't working; otherwise, it's a lackie. System was fixed and I was talked into a maintenance contract. This year I had them back to due a maintenance check. This time they sent a guy who was pretty new. He called his boss 3 or 4 times to check on things. He replaced a connector/contractor part for $248!!!! He said system was low on Freon and charged $140 for 1 lb. He also said my TXV value was bad in the attic and it would be $1200 to replace it. I told him no way. Wife and I were talked into another service contract for 7 years at like $1000. Because we bought the maintenance contract the repairs were discounted. So a simple maintenance call that shouldn't have cost me anything now had me at $1092. Called a second company, Ultimate Air LLC, out for another opinion. Only cost me $79. They said the connector/contactor part wasn't bad. If it was their cost to replace it was $169 not $248 like Alaskan. Also told me I could get the part at Home Depot for $30 and do it myself if I'm handy. They said Freon level looked good. Their Freon cost was like $30/lb. Also told me that the TXV valve was fine and didn't need replacing. Guy told me companies like Alaskan Home Services create a sense of urgency to get you to think you need their service contract. He said every time they come out for a maintenance check they will find something wrong to keep their hands in your wallet. He told me when the AC is out they send the white knight and it's the guy that knows what he's doing; otherwise, it someone that is new to the business. Well I guess that's true since the tech at my house had to keep calling the boss. I called and talked with their service manager Art to demand a reduction in price. Didn't happen. He told me he wasn't going to apologize for their high prices either. I cancelled my maintenance contract and got a refund. Stay away from them unless you want to over pay for parts and service.
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