We thought we had found the company to service our pool but unfortunately we haven't. I called New Living Pools to look at a few issues with our pool (a leak/problem with pump not shutting off with timer/pool cleaning system). Chris came out on 28 Apr 2016 and was able to fix the cleaning system (pop ups) problem on the spot. He identified the other issues but needed to return to fix those because he did not have parts with him. He said he wouldn't be able to get to it until the following Monday (2 May). I agreed. It is now 9 May 2016 and I have not heard one word from New Living Pools since 28 Apr. I don't know if I was forgotten or if he just doesn't need my business. Either way this is not the way to operate a professional business.