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  • One guy who works there has a serious attitude problem. The super rude guy said his name was Vinny. He pushed through us physically and kept shooing us away because we were in his way apparently the whole time we were in the store. He seemed mad because someone had spilled something and he had to clean it up. He even raised his voice to tell us to back away from his side of the counter when we had moved out of his way to another part of the coffee shop that was also in his way... We said we wanted to see the teas they were selling then he said we have to ask for them one by one and he will pass them to us. No need to get territorial about the wall of fancy tea or mop closet. So you hate your life or are having a bad day but don't take it out on the customers that are spending money where you work. We were there ready to drop $20 on an extravagantly-priced tin of tea because someone wanted it as a gift, we were in a hurry, and it was one of the places on the list of the company's site. Next time I need that specific product I'll definitely be going elsewhere. There are plenty of other local retailers with better service that sell Sloane tea--they're all listed on the Sloane tea website. Funny, my previous review was saying how great the service was here. I'm sure that guy wasn't working that day. Fortunately, another guy, however, was super friendly and helpful. I had spoken to him over the phone to ask questions about specific product he had available and he was helpful over the phone so we decided to come in. He was patient, knew about the product, seemed to have tried them all, and ultimately he helped us pick something the person we were giving it to loved, so that's great that he led us in the right direction. Very helpful and knowledgeable. His suggestion was a big win and was exactly what she wanted. It's a shame because it seems like whoever runs the place cares about their reputation enough to carry high-quality sought-after products. They seem to have a fairly good reputation otherwise from other patrons, as well as from my previous experience, as well as my experience with the guy I spoke to on the phone who later helped me pick the tea. Unfortunately, they made a bad hiring decision with the first guy who was super rude who shouldn't have a public-facing role.
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