Very upset with the service there tonight. We had Gabriella serve myself and 7 others. Big group right? Cut her slack right?
1. Took 40 minutes for a cold plate of nachos that tasted like Taco Bell to come after asking 3 seperate times where they were
2. Asked for a jug of water because we would be drinking a lot..no jug brought and had to practically beg for refills
3. Awkwardly asked me to collect the menus from my group when she finished taking their order
4. Food wasn't great..we all got wings and fries and mine were mediocre for a wing joint
5. Apparently came once to ask if everything was ok (after we finished eating) and didn't stay long enough for a response.
6. Tried to get our bills and waited 20 minutes for her and I began waving my hand to try and get her attention. I ended up following her to the bar on the other side of the resturaunt and asked for our bills.
7. I didn't tip. Our food was poor and the service was horrible. I am usually a solid 15% tipper, 20 when it's good. They should have paid me for wasting my time.
8. After my group had paid she said in a rude tone "thank-you for those who tipped and for those who didn't have a Merry Christmas" and quickly walked away. I had had enough by that point and said loudly if the service was better we would have.
9. I have all the respect in the world for servers. They do a job that requires a lot of hard work. And 8 people is a challenge. But a gratuity is extra. It's going above and beyond the bare minimum. Servers, please don't mistake tip as a right. It has to be earned through good service, food, and definitely not insulting a customer in front of their face.
10. We spoke after this incident with a manager. She apologized a bunch of times, but I doubt anything was done.
TL: DR. Disgusting service. Don't waste your time.