I have been her twice. Once for eye exam and first pair of glasses. The second time because I broke my glasses and also wanted to purchase two additional pairs. The front desk is atrocious. Rude and not an ounce of warmth or sense of humor. They all make it very clear, they could not care less. For this reason, I will find another place to go in the future. The eye exam was okay, rushed, but seemed competent. Not particularly good with people either. The wait was excessive. The sales people on both occasions were very good, knowledgeable and friendly, people. I will pick up my glasses in a few weeks and then I will be done with this business. The prices were not as great as the advertising would lead you to believe. My two pairs I just ordered, were 189.00 and this was their mid line frames. Keep in mind these are just high powered readers.