Customer service was & has always been great at this location. I've never had a problem before. After picking up the car and driving it around for a while, I noticed that there were transmission problems. I called Alamo & was told to bring the car back for an exchange. The exchange was easy & the office personnel apologized for the inconvience & I was given a discount. I will continue to do business w/Alamo; they really know how to treat their customers.