Their customer service was above and beyond! Top notch. I fell off my bike and busted my seat. They gave me a great deal ($10) on a brand-new seat (ones that others left behind when buying bikes), ordered me some fenders online (because the in-store ones were out of my price range), called me when the fenders came in, put the fenders on and tuned up my bike free of charge (probably 1 hr's worth of service -- free of charge), and helped me figure out my bike light battery issue. This is so much than I could have ever expected. Brought them a little thank you/goodie bag because these two guys were so incredibly kind. Just...WOW. WOW. WOW. :)