A friend of mine and I had dinner Christmas Day after confirming they would be open till 10pm. Arrived at the restaurant 6:35pm.. some customers but not packed at all. Had to wait about 4 mins to be acknowledged and seated. Another 5-7 mins before someone takes the order for Hot Tea.... Then the order was taken, 3 entrees and 1 Assorted Won Ton Soup aka Wor Won Ton Tong. When the soup was delivered, almost 20 mins later... excuse from Server was, "the kitchen lost the ticket". Ok... soup looks good but 5 mins later... the 3 entrees were delivered. Now that is not good since I was still on my 1st bowl of soup. That's not good because by the time I am finished with the soup, the other food was getting cold... no longer hot out of the kitchen. Had 2 ask twice in a 20 min time frame for plain old water for my friend. And this time was requested in English. The server was very distracted...Chinese woman obviously was not "with the program". She was quick to deliver the check and asked to pack the leftovers while we were still eating. I speak fluent Cantonese being HK born so language was not a barrier. I tipped only 10% for this poor service. I was invited back for Dim Sum... Not sure I will be in a hurry for that. Dim Sum is no fun room temperature.