This review is regarding our move from Arizona to Washington in October / November 2011. Mountain Moving Co (part of National Van Lines) are great, friendly people to work with. However, we were promised that if we "edited" our belongings, we would see $1000 knocked off of our estimate. We got rid of 3 couches, an ottoman, 3 bookshelves, a heavy television, numerous books, office furniture including desks and chairs, and more... our actual price INCREASED by $1000 from the estimated cost. We discovered this as our stuff was "en route." So they basically held our belongings 'hostage' if we didn't pay. (We didn't see our belongings for 2 1/2 weeks... it took that long for delivery.)
I do not do business like this with our clients. And I don't appreciate that I have to be "savvy" and watch out for "scams" or moving companies with a terrible sales process. I hate the fact that I needed to be suspicious of these people when they seemed so kind and friendly.
They are kind and friendly. And terrible at doing business. I don't like writing reviews like this. However, please use caution when approaching this company.